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CRM Radio by GoldMine

Dec 2018

Jay Baer - Using Technology as a Marketing and Customer Service Competitive Advantage


Jay Baer is the author of six books, well known as  keynote speaker, and the principle of Convince & Convert a consultancy. During this interview with host Paul Petersen, Jay discusses how to use technology in new and different ways to bring a sustainable advantage to your company.

About our guest, Jay Baer:

A fixture in social media, Jay is the most retweeted person in the world among digital marketers, and the second most retweeted person in the world among B2B marketers. He is also an active venture capitalist, and is an investor or advisor to 25 early stage technology and social media companies.

Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince & Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands. Jay speaks approximately 60 times per year world-wide, often with lessons about how business people can use today’s shifts in technology and consumer expectations to gain or keep more customers.

Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named 2015’s best marketing podcast by the Content Marketing Awards.

Nov 2018

Insights from Leading SMB & CRM Pundit Gene Marks



Gene Marks is the guest for CRM Radio host Paul Petersen as they discuss the future of small business in a growing and occasionally chaotic economy.

With his background in customer relationship management and SMBs Marks is a good sounding board as he and Paul explore the future of CRM in an AI world.  Marks writes daily for The Washington Post newspaper and weekly for Forbes magazine, The Huffington Post website, Inc. magazine,, Fox Business and Philadelphia Magazine.

 About Gene Marks Speaker. Columnist. Small Business Expert

Small business keynote speaker Gene Marks helps small business owners, executives and managers understand the political, economic and technological trends that will affect their companies so they can make profitable decisions. As a professional speakerand small business expert, Gene has talked at industry conventions, corporate events and professional trade shows.

Gene is also a small business writer. He has authored multiple books for small business owners, and is a featured small business columnist in many national online publications.

Gene has talked at annual meetings, industry conferences, and corporate events.

Marks owns the Marks Group, a Bala Cynwyd, Pa.-based consulting firm that helps clients with customer relationship management. Marks is an author and a certified public accountant, and he writes regularly for The Post’s On Small Business blog. For more about Marks, visit





Nov 2018

Connection on-line is the new Relationship Model for Business! Kosakowski and Petersen Podcast



We talked with Jack Kosakowski, the CEO (US Division) of Creative Agency. We will be covering topics around sales, social selling and Small Business Trends. In particular we will cover how sales people use social media, how to increase conversions, the roll content plays in sales and how its created, along with how SMB owners use and collect data for the sales process. The host is Paul Petersen.

About Jack Kosakowski

His story started as a young and hungry career salesperson that became the CEO of two companies at only 35 years old. Kosakowski's passion for turning social conversations into sales conversations has helped me to be in a position to lead the US division of a Global Marketing Agency and a Global Media company. We work with companies like Paypal, IBM, Samsung, Leadpoint and many other big brands! 

Currently, He is working with some of the fastest growing SaaS companies to help them innovate the way they market and sell. These brands include LeadIQ, Xvoyant, Sales Hacker, Ringlead, Leadsift, Chorus, Gong, and many more! 

Jack has also collaborated with some of the biggest names in sales and marketing including Tony Robbins and Hayley Hobson! 

Kosakowski's passion is to help educate up and coming sales and marketing professionals on the value of using social media to drive more sales conversations and opportunities. Thousands of people have taken one of his online courses and their results have been incredible! 

His content has been featured in Time, Harvard Business Review, New York Times, LinkedIn, Wharton, Entrepreneur Magazine, and many other print and online publications.

Jack said, "It's a beautiful thing when you find a career that aligns with your passion. Every day I wake up excited to go spend my day buried in the world I call "digital paradise."​ Marketing and sales are finally starting to become one and disruption is no longer a dirty word. Revenue backed by data has taken over game, and strategy is the common name that gives a company fame."

If you would like to learn more, please check out anyone of his companies online!

Nov 2018

Want to create better content? Start here.



Dave Charest is a content marketer and creator of the One-to-Many Method of content creation.

He loves using content to build audiences and influence their behavior over time and spends his time at Endurance International Group on brands such as Constant Contact, Bluehost, HostGator, and

His goal is to provide the tools to make it easier and more affordable for  customers to connect with their most valuable asset…their customers.

Dave follows a simple philosophy: All good things come from focusing on the people you’re trying to reach and helping them become more successful.

Join us for this podcast on November 8th!

Oct 2018

How Sharing is Powering the Human Economy



With over 300,000 social fans and followers, and an intimate understanding of the intricacies of social technologies and social behaviors, Bryan is both a practitioner and authority on the subject of being human on- and offline.

In January 2014, Bryan’s first book “There is No B2Bor B2C: It’s Human to Human #H2H” rose to the #1 top selling spot in Business Books on Amazon in its first week. In January 2015, #H2H was named as the number 1 buzzword for 2015 by The Writer, and as a “Top 7 Game Changing Terms” by Sprout Social in 2016.

His latest book, “Shareology: How Sharing is Powering the Human Economy”, published by Morgan James Publishing, made USA Today’s Top 150 Book List the week of its release, as well as #1 on Amazon in four categories. In 2016, the book was translated and syndicated in China. Shareology explores the history, art and science of sharing, and illustrates why sharing is what gives us a unique competitive advantage as individuals and brands.

A San Jose native, Bryan is also a renowned global speaker, consultant and trainer. In a unique sharing experiment conducted in his TED Talk @ IBM titled “Why Sharing is Reimagining Our Future”, Bryan demonstrated the true power of sharing when inspiration combined itself with reach and technology. The results were stunning – 21 million impressions in just 4 hours from people in over 10 countries.

Sep 2018

Brian Fanzo: Translating Geekspeak while Simplifying the Complex.



  • We chat with Brian about his podcast on the business value of Facebook and Instagram: we will discuss the key takeaways and why this was so popular.
  • There will be an update on social media trends for B2B.
  • We'll have some fun discussing his latest "gadget. Do they make gadgets any more? - Find out.
  • Find out if you have FOMO: fear of missing out - Don't miss it!

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Aug 2018

Petersen Shares Stories of Things He has Learned in Life


Listen on iTunes while you're sneaking a cookie


Paul Petersen, GM and VP of Goldmine Software shares his struggles from a young man to adjust to the realities of business.  He has worked for 7 CEO’s as a senior manager and each taught him that he must consider being:

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Aug 2018

Are tacos “content”?



Mmmm...tacos are tasty and many people love to sit down to something yummy. Your digital content is no different and we are serving up an appetizing conversation about creating high-quality content for your business. Our podcast guest is Chris Reid of Constant Content - join us as we discuss how to tell your brand story, drive SEO and win sales! Free tacos not included. 

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Aug 2018

How to leverage digital marketing everyday




Digital Marketing has suffered in recent years from vanity metrics (likes, followers, etc.) and some channels not living up to their hype. Marketers are returning to traditional branding - but that shouldn’t preclude digital. Digital enables faster research, testing, agility, and can ultimately be the baseline for every traditional effort. Tighter budgets and higher expectations simply don’t work. You can’t grow your business without growing your marketing and sales efforts. Deploying digital marketing effectively can mitigate some costs, but not enough to cut budgets. You should look at your marketing budget as a percent of revenue. A typical static company is spending ~10%, a high-growth company 20%. Some companies like Salesforce went all in and spent over 50% to dominate their market. Join Paul Petersen and his guest, Douglas Karr as they dive into the pressing issues of the struggles of SMB marketers.

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Jul 2018

How to Speed Up Customer Acquisition & Win Big Contracts with Jill Konrath



Paul Petersen interviews Jill Konrath, author of More Sales in Less Time. Jill Konrath’s career is defined by her relentless search for fresh strategies that actually work in today’s sales world. Jill’s newsletters are read by 125,000+ sellers worldwide. Her popular blog has been syndicated on numerous business and sales websites.

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